These booking terms and conditions apply to all bookings made on or after 1st January 2023.
There are several definitions which we use to make it easier to read these terms and conditions:
When you make a booking on our Website, you confirm that you and every Holidaymaker understand, agrees, and accepts these terms and conditions.
It is recommended that you take out holiday insurance to cover any unforeseen eventualities.
Bookings cannot be accepted from persons under 18 years of age.
The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag parties and hen dos, are not permitted.
All bookings are not valid until confirmed by us in writing (this will be by email).
Once a booking has been made by you it cannot be changed without agreement with the owner. If you wish to make any changes after the booking is confirmed, please contact us and we will advise if the change requested is possible and if there will be any change in the price.
If you make a booking more than 6 weeks before the holiday date, you will be required to pay a deposit when making the booking of 20% of the holiday cost. The balance will be due no later than 6 weeks before the holiday is due to start.
Once you have made your booking, we will send you an email confirming the price for your holiday. It will detail payments received and payments due. It will also state when you need to make any future payments.
Please check the details on the confirmation carefully. If any of the details are incorrect, or you wish to make a change, you must inform us as soon as possible to avoid incurring further charges.
If you make a booking within 6 weeks of the start of the holiday, you will be required to pay for the holiday in full at the time of booking.
We reserve the right to cancel your holiday and re-let the holiday where an outstanding payment is more than 2 days late. In these circumstances, you will not be entitled to any refund of your deposit.
The Holidaymaker is required to pay a Good Housekeeping Bond of £100 to the owner with the final balance payment. This will cover the possibility of any accidental damage or breakages occurring during your holiday.
It is the Holidaymakers responsibility to report to us, immediately on your arrival, any broken or damaged items including marks on walls and soft furnishings. Failure to do so may result in a charge being taken from the Good Housekeeping Bond.
At the end of your holiday we will request your bank transfer details to which we will refund the Good Housekeeping Bond. We will return the Good Housekeeping Bond to you within 7 days of the end of the holiday after deducting any costs of damage or breakages that have occurred during your stay. A list of any deductions will be provided to you.
If you cancel the holiday prior to your arrival you will be entitled to the following partial refunds:
If a refund is due, we will aim to return the applicable amount within 7 days of you contacting us with your bank transfer details.
You will ensure that you and all Holidaymakers will:
We will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities.
We will ensure that:
Children under the age of 16 must be supervised at all times by an adult, including when using any of the facilities, the swimming pool, or participating in activities.
A maximum speed limit of 5mph must be adhered to whilst driving onsite. If you are using bicycles, please be considerate of the movement of others guests, children, pets and wildlife.
Please read and adhere to the health and safety instructions prior to using the hot tubs. This information is available in the lodge guide and displayed on signs near the hot tubs. We accept no responsibility for guests using the hot tubs outside these guidelines.
A maximum of 2 well-behaved dogs are allowed at each Property free of charge for each holiday.
If any Holidaymaker has an allergy to dogs, please be aware that we cannot accept responsibility for any allergy that may occur as a result of such animals having been present previously on the Property, despite our rigorous cleaning efforts.
The following dog terms apply:
Access to the site is by number plate recognition. Prior to your arrival we will request your vehicle number plate(s) so that we you will be able to access the site with ease on your arrival.
We will also provide instructions of how to get to the property once you are on site.
We provide two car parking spaces outside of each Property. We do not allow cars to be parked on any grassed area, so additional cars must be parked in the main car park which is situated adjacent to the Tallington Lakes bar which is approximately 100m away.
We do not accept any damage or theft from motor vehicles parked at the property.
There are various activities that are available at Tallington lakes.
Please see the lodge guide for details of these activities and contact Tallington Lakes through either the Water Sports Centre, the Climbing/Ski Centre or reception for further details.
Please note that these activities are provided by Tallington Lakes and not us. Some activities may not be available all year round.
We have compiled the information on our Website as accurately as possible. However, facilities and activities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.
Please contact us, prior to making a booking, should you have any specific requirements and we will make the necessary enquiries regarding availability and advise you accordingly.
The Holidaymakers accepts that minor differences between text/photography/illustrations on the Website and the actual Property may arise.
If you have any complaints concerning a Property, we will do our best to resolve your complaint where possible as soon as we are able to do so. It is important to raise any complaints while you are still at the Property so that we can aim to rectify them during your stay.
All electronic data transferred under these terms and conditions remain our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.
The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).
When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to the Property, or for other matters over which we have no control.
If either you or us fails to comply with these terms and conditions, you or us will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and us at the time you made the booking.
Any dispute, claim or matter which may arise in relation to your booking will be governed by English law, and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
