Privacy Policy

1. Introduction

This Privacy Policy provides information on how we collect and process personal data from the people who make a booking, visit our website or contact us in any manner and use our services. This policy is separate from our Booking Terms and Conditions and does not replace them.

The Policy also details how we keep your personal data secure and use the data you provide.

We can summarise the policy as follows:

  • We will always keep your data secure through the implementation of strong security practices.
  • We will not sell your data or provide your data to any third party for marketing purposes
  • We will not send you direct email marketing without your prior consent.

For the purposes of the General Data Protection Regulation (GDPR), the data controller is Ruby’s Holidays Limited, registered in England and Wales under company number 13679081.

If you have questions about how your personal data is collected or used, contact us at rubysholidays@gmail.com.

2. What personal data do we collect and how?

We will only process personal data about you when we need to. This may include:

  • Name
  • Contact details including home address, phone number and email address
  • Booking information
  • Payment details

This Privacy Policy will apply to all personal data you have provided on behalf of other party members.

The provision of some personal data is a legal or contractual requirement; if you do not provide it, we may not be able to enter into the contract with you and, cancel your booking. We will advise you if this is the case and will not be liable to you.

We collect data from you when you make a booking, visit our website or contact us in any manner and use our services.

3. Cookies

We may also gather data from cookies. These are small files saved on your computer to help store data that can be used by websites you may visit.

If you make a booking with us or continue to use our site, you agree to the use of cookies.

You can block cookies by activating the setting in your browser that allows you to refuse the setting of all or some cookies. However, if you set your browser settings to block all cookies, you may not be allowed access to all parts of our site.

Please refer to our Cookie Policy.

4. How do we use your personal data?

We will only use personal data for the following purposes:

  • Where we have your consent
  • Where we need to comply with a legal obligation
  • To provide you with the services you have purchased from us;
  • To respond to any queries that you have raised;
  • To notify you about changes to our services;
  • To prevent fraud and diagnose potential security breaches.

In some instances, we may collect and process your data with your consent, for example, in our lodge updates and special offers emails. Consent can be withdrawn at any time.

5. How Long We Keep Personal Data

Your data will be kept until it is no longer required for its collection. At this point, the data will be deleted.

Personal data linked to purchases or any other financial transactions are kept for at least 6 years as required by UK law to retain financial data.

6. Whom We Share Personal Data With

We may share your personal data with the following:

  • Tallington Lakes staff, to provide our services to you
  • Service providers who offer system IT services, website hosting and other services
  • Our bankers, to process payments to you
  • Any third parties whom you have authorised us to speak to

7. Google Analytics

We use Google Analytics to collect anonymous data about the users of our site, such as how often they visit and what pages they view. This is so that we can improve the website usability and understand the success of any special offers to provide the best service to our customers.

Should you wish to prevent Google Analytics from collecting this data, you can install the Google opt-out browser Addon: https://tools.google.com/dlpage/gaoptout

8. Lodge Updates & Special Offer E-mails

You can choose to receive our lodge update e-mails and details of special offers. We will never sell your details or forward them to third parties for any purpose. If you have opted in to receive these, you can opt-out anytime by clicking on the unsubscribe link in the e-mail notification.

9. External Links

Our site may contain links to other carefully selected websites. Please be aware that these websites have their privacy policies and that we do not accept responsibility or liability for these policies.

10. Your rights regarding your personal data.

Under certain circumstances, you have the right to:

  • Request access to your personal data. We will send you a copy of the personal data we hold about you.
  • Request rectification of the personal data that we hold about you.
  • Request that we delete personal data where there is no good reason to us continuing processing it.

The data shall be provided free of charge. However, an administration fee may be applied where a request is manifestly unsubstantiated or excessive. We may need to verify you by requesting security information to ensure you have the right to receive the data.

If you wish to exercise any of these rights, please get in touch with us via e-mail at rubysholidays@gmail.com, and we will aim to respond as soon as possible and within 1 month.

11. Contacting Us

If you have any questions, comments or requests regarding this privacy policy, you can contact us via e-mail at rubysholidays@gmail.com.

Ruby’s Holidays All Rights Reserved