Terms and Conditions

These booking terms and conditions apply to all bookings made on or after 1st January 2023.

Introduction and References

There are several definitions which we use to make it easier to read these terms and conditions:

• “Holidaymaker” means you and each person going on holiday with you on your booking.
• “You” means the lead person making a booking through us.
• “Property” means the holiday property you book with us and includes the furniture, fixtures, consumables and the use of any rights of access, drive, path and any other things reasonably necessary for the enjoyment of the Property and which we can grant.
• “Owner” means us, the owner of the property.

When you make a booking on our Website, you confirm that you and every Holidaymaker understand, agrees, and accepts these terms and conditions.

It is recommended that you take out holiday insurance to cover any unforeseen eventualities.

1. Booking

Bookings cannot be accepted from persons under 18 years of age.

The Properties are meant to be used for the purposes of a holiday, and certain group bookings, including for stag parties and hen dos, are not permitted.

All bookings are not valid until confirmed by us in writing (this will be by email).

Once a booking has been made by you it cannot be changed without agreement with the owner. If you wish to make any changes after the booking is confirmed, please contact us and we will advise if the change requested is possible and if there will be any change in the price.

2. Deposits & Balance Payments

If you make a booking more than 6 weeks before the holiday date, you will be required to pay a deposit when making the booking of 20% of the holiday cost. The balance will be due no later than 6 weeks before the holiday is due to start.

Once you have made your booking, we will send you an email confirming the price for your holiday. It will detail payments received and payments due. It will also state when you need to make any future payments.

Please check the details on the confirmation carefully. If any of the details are incorrect, or you wish to make a change, you must inform us as soon as possible to avoid incurring further charges.

If you make a booking within 6 weeks of the start of the holiday, you will be required to pay for the holiday in full at the time of booking.

We reserve the right to cancel your holiday and re-let the holiday where an outstanding payment is more than 2 days late. In these circumstances, you will not be entitled to any refund of your deposit.

3. Good Housekeeping Bond

The Holidaymaker is required to pay a Good Housekeeping Bond of £100 to the owner with the final balance payment. This will cover the possibility of any accidental damage or breakages occurring during your holiday.

It is the Holidaymakers responsibility to report to us, immediately on your arrival, any broken or damaged items including marks on walls and soft furnishings. Failure to do so may result in a charge being taken from the Good Housekeeping Bond.

At the end of your holiday we will request your bank transfer details to which we will refund the Good Housekeeping Bond. We will return the Good Housekeeping Bond to you within 7 days of the end of the holiday after deducting any costs of damage or breakages that have occurred during your stay. A list of any deductions will be provided to you.

4. Guest Cancellations & Refunds

If you cancel the holiday prior to your arrival you will be entitled to the following partial refunds:

• More than 6 weeks (42 days) notice – no refund of deposit – unless we are able to resell the holiday in which case a full refund of the deposit will be made to you.
• Between 4 weeks and 6 weeks (42 to 28 days) notice – 50% refund of the holiday cost + the £100 Good Housekeeping Bond will also be refunded.
• Less than 4 weeks (28 days) notice – no refunds of the holiday cost will be made. The £100 Good Housekeeping Bond will be refunded.

If a refund is due, we will aim to return the applicable amount within 7 days of you contacting us with your bank transfer details.

5. Holidaymakers’ Responsibilities

You will ensure that you and all Holidaymakers will:

• Act responsibly and carefully whilst at the Property, and leave the Property, and all things in it, in the same condition as at the start of the holiday;
• Not smoke or vape inside the Property or allow anyone else to smoke or vape inside the Property;
• Not use candles, fireworks or disposable barbecues;
• Not allow more than the maximum number of people or pets to stay at the Property as stated on your booking;
• Clean and keep free from blockages and obstructions all baths, sinks and lavatories;
• Not dispose of wet wipes, disposable nappies or other personal hygiene items down the lavatory;
• Ensure that no Holidaymaker or pets do anything illegal or that may cause unreasonable damage, noise, behaviour or disturbance;
• Not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;
• Secure the Property (including all windows and doors) whenever leaving the Property;
• Leave the keys of the Property in the key lock box which is situated adjacent to the front door at the end of your holiday when you leave;
• Contact us by text advising that you are leaving such that we can come and clean the Property;
• Comply with all site requirements should you use your own paddle board, kayak or similar;
• Allow us to access the Property daily to check chemical levels of the hot tub are safe for use.

We will be entitled to make a reasonable charge where Holidaymakers have failed to comply with these responsibilities.

6. Our Responsibilities

We will ensure that:

• The Property is cleaned and ready for the Holidaymakers by the stated arrival date and time;
• Suitable arrangements are made for you to access the site and Property on arrival;
• We treat all Holidaymakers with respect and not act in a way which is abusive, violent, or harassing towards any Holidaymaker at the Property;
• We can be easily contacted (at reasonable times) should you have any concerns or queries during your stay;
• Us and the Property, comply with all applicable laws and regulations (including health and safety regulations);
• Adequate liability insurance is in place in respect of the Holidaymakers’ stay.

7. Guest Safety

Children under the age of 16 must be supervised at all times by an adult, including when using any of the facilities, the swimming pool, or participating in activities.

A maximum speed limit of 5mph must be adhered to whilst driving onsite. If you are using bicycles, please be considerate of the movement of others guests, children, pets and wildlife.

Please read and adhere to the health and safety instructions prior to using the hot tubs. This information is available in the lodge guide and displayed on signs near the hot tubs. We accept no responsibility for guests using the hot tubs outside these guidelines.

8. Pets

A maximum of 2 well-behaved dogs are allowed at each Property free of charge for each holiday.

If any Holidaymaker has an allergy to dogs, please be aware that we cannot accept responsibility for any allergy that may occur as a result of such animals having been present previously on the Property, despite our rigorous cleaning efforts.

The following dog terms apply:

• Dogs must be under strict control at all times while on or at the Property;
• Any fouling must be cleared up promptly and put in the appropriate bins located near the Property;
• Dogs must not be left alone at the Property;
• Dogs may not go on beds or furnishings unless you provide your own protective throws. Excessive dog hair must be cleared before departing;
• Dogs must not swim in the lake for their own safety and must be kept in a lead when outside the Property grounds;
• Dog owners must ensure their pets are free from parasites and fleas before they occupy the Property. Failure to do so will incur subsequent charges;
• Young dogs (e.g. puppies less than 6 months old) must be declared to us at the time of booking and authorised by us;
• You will be liable for any damage caused by Holidaymakers’ dogs. Any additional cleaning that is required will be deducted from the Good Housekeeping Bond;

9. Parking & Site Access

Access to the site is by number plate recognition. Prior to your arrival we will request your vehicle number plate(s) so that we you will be able to access the site with ease on your arrival.

We will also provide instructions of how to get to the property once you are on site.

We provide two car parking spaces outside of each Property. We do not allow cars to be parked on any grassed area, so additional cars must be parked in the main car park which is situated adjacent to the Tallington Lakes bar which is approximately 100m away.

We do not accept any damage or theft from motor vehicles parked at the property.

10. Tallington Lakes’ Activities

There are various activities that are available at Tallington lakes.

Please see the lodge guide for details of these activities and contact Tallington Lakes through either the Water Sports Centre, the Climbing/Ski Centre or reception for further details.

Please note that these activities are provided by Tallington Lakes and not us. Some activities may not be available all year round.

11. Website Accuracy

We have compiled the information on our Website as accurately as possible. However, facilities and activities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility.

Please contact us, prior to making a booking, should you have any specific requirements and we will make the necessary enquiries regarding availability and advise you accordingly.

The Holidaymakers accepts that minor differences between text/photography/illustrations on the Website and the actual Property may arise.

12. Complaints Procedure

If you have any complaints concerning a Property, we will do our best to resolve your complaint where possible as soon as we are able to do so. It is important to raise any complaints while you are still at the Property so that we can aim to rectify them during your stay.

13. Communication with you and Data

All electronic data transferred under these terms and conditions remain our property and may not be replicated in part or whole without our prior written permission. Electronic data will not be preserved indefinitely by us.

17. Limitation of Liabilities and Legal.

The contract to occupy the Property is made on the basis that the Property is to be occupied by the Holidaymakers for a holiday (as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 or similar legislation in other jurisdictions).

When making a booking, you acknowledge on behalf of all Holidaymakers that the tenancy granted by these terms and conditions is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

We accept no responsibility for personal injury to, or death of, Holidaymakers or anyone they invite to the Property, or loss of or consequential loss or damage to the Property, or for other matters over which we have no control.

If either you or us fails to comply with these terms and conditions, you or us will be liable (only) for losses which are a foreseeable consequence of the failure to comply with the applicable terms. Losses are foreseeable where they were contemplated by you and us at the time you made the booking.

Any dispute, claim or matter which may arise in relation to your booking will be governed by English law, and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.